Last Updated: 5th July, 2023
1. Legal Basis for Processing Personal Data
Under the GDPR, we need a legal basis for processing personal data. We process your personal data based on your consent, for the performance of a contract, to take steps to enter into a contract, and for our legitimate business interests, such as enhancing user experience and improving our services.
2. Information We Collect
2.1 Personal Information:
When you use TownSpot, we may collect certain personal information from you, such as your name, email address, location, and other contact details, solely for the purpose of providing our services to you and enhancing your user experience.
2.2 Sensitive Personal Information:
In the event we need to collect more sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation, we will only do so with your explicit consent.
2.3 Event Submissions:
If you submit an event to TownSpot, we may collect additional event-related information, such as event details, date, time, location, and any other relevant content you provide.
2.4 Cookies and Similar Technologies:
3. How We Use Your Information
3.1 Service Provision:
We use the information collected to provide and improve our services, including event listings, personalized recommendations, and customer support.
We may use your email address to send you relevant updates, newsletters, and other information related to TownSpot. You can opt-out of marketing communications at any time.
3.3 Anonymized Data and Statistics:
We may aggregate and anonymize data to generate statistics, insights, and demographic trends. This anonymized data may be shared with local governments and potential sponsors to improve local events and experiences.
4. Data Sharing and Protection
4.1 Third-Party Service Providers:
We may engage trusted third-party service providers to assist us in delivering our services. These providers are contractually bound to use your data only for the purposes specified in this policy and in compliance with applicable laws.
4.2 Data Anonymization:
To protect your privacy, any data shared with third parties for statistical analysis or other purposes will be anonymized, ensuring it cannot be linked back to individual users.
4.3 Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Data Retention
5.1 Data Retention Period:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and as required by applicable laws.
5.2 User Account Information:
If you create a TownSpot account, we will retain your account information until you choose to delete your account or exercise your right to data erasure.
6. International Data Transfers
6.1 International Services:
Please note that some of our online services may have servers located in other countries, which may involve international data transfers. We will ensure that appropriate legal mechanisms, such as Standard Contractual Clauses, are in place to protect your data during such transfers.
7. Your Data Rights
7.1 Access and Correction:
You have the right to access and correct your personal information held by TownSpot. You can do this by logging into your account or contacting us.
7.2 Data Portability:
You have the right to receive a copy of your personal information in a machine-readable format for data portability purposes. If you wish to exercise this right, please contact us.
7.3 Data Deletion:
You have the right to request the deletion of your personal information from our systems. We will comply with such requests unless there are legitimate reasons for us to retain certain data, as required by law.
7.4 Withdraw Consent:
If you have previously provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. Please note that withdrawing consent may impact your ability to use certain features or services on TownSpot.
7.5 Data Rectification:
If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its rectification.
7.6 Object to Processing:
In certain circumstances, you have the right to object to the processing of your personal information, including for direct marketing purposes.
If you have concerns about how we handle your personal information or believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the appropriate data protection authority.
8. Children's Privacy
TownSpot is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years old. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove the information and terminate the child's account.
10. Contact Us